Shipping policy

Shipping Policy

At Orfis Kids, we aim to deliver your orders as quickly and securely as possible. Below, you can find the details of our shipping policy:

Shipping Process & Delivery

  • Order Processing Time: Your orders will be processed and shipped within 5 business days after payment confirmation. Orders placed on weekends and public holidays will be processed on the next business day.

Shipping Company & Delivery Time:

  • Domestic Orders (Turkey): Orders within Turkey are shipped via Yurtiçi Kargo. Delivery times vary depending on your location but are generally within 1-3 business days.
  • International Orders: Orders outside Turkey are shipped via FedEx. Delivery times vary depending on your region but are generally within 7-10 business days.

Shipping Fees:

  • Standard Shipping: Free across Turkey.
  • International Shipping: 4000 ₺ per order for all countries.

Order Tracking

Once your order has been shipped, your tracking number will be sent to you via email or SMS. You can track your package on the Yurtiçi Kargo website for domestic orders and on the FedEx website or mobile application for international orders.

Shipping & Delivery Issues

  • Delays: In case of any delays caused by the shipping company, you may contact our customer service. We will assist you in resolving the issue as soon as possible.

  • Damaged Products: If you notice that your package is damaged upon delivery, please ask the courier to prepare a damage report and do not accept the package. Contact our customer service to report the issue. A free exchange or return process will be initiated for damaged items.

  • Incorrect Product Shipment: If the products you receive do not match your order, please contact our customer service. Incorrect products will be replaced free of charge.

Return & Exchange Policy

If you are not satisfied with your purchase, you may request a return or exchange within 14 days from the delivery date. For more details, please visit our [Return & Exchange Policy] page.

Customer Service

For any inquiries regarding shipping and delivery, you can contact our customer service:

📞 Phone: +90 533 252 57 69
📧 Email: info@orfiskids.com
🕒 Working Hours: Monday - Friday, 08:00 - 17:00

Customer satisfaction is our priority. At Orfis Kids, we are here to ensure that your orders reach you quickly and securely.